RT Article
T1 Ethical considerations in frequent flier programs
JF Journal of business ethics
VO 7
IS 10
SP 755
OP 762
A1 Deane, Richard H.
LA English
PB Springer Science + Business Media B. V
YR 1988
UL https://www.ixtheo.de/Record/1785598872
AB An overwhelming majority of business travelers are now members of “frequent flier” programs operated by the airline industry. This article addresses relevant ethical issues, particularly employee perceptions of ethical issues, in such programs. A structured questionnaire technique, supported by personal interviews, was used to gather insights into frequent flier practices and attitudes. A fundamental conclusion of the research is that (1) significant ethical dilemmas are posed by frequent flier programs, (2) employees and employers generally choose to ignore these ethical dilemmas, and (3) employee perception of the ethical issues in frequent flier programs is not significantly influenced by employee attributes such as education level, salary, organizational position, age or sex. Recommendations are offered to reduce the inherent ethical dilemmas in frequent flier programs.
K1 Structure Questionnaire
K1 Overwhelming Majority
K1 Ethical Consideration
K1 Ethical Issue
K1 Economic Growth
DO 10.1007/BF00411022