RT Article
T1 Some Dissatisfaction with Satisfaction: Universities, Values, and Quality
JF Journal of business ethics
VO 25
IS 4
SP 359
OP 364
A1 Luizzi, Vincent
LA English
PB Springer Science + Business Media B. V
YR 2000
UL https://www.ixtheo.de/Record/1785614169
AB This article moves beyond the narrow discussion of the applicability of Total Quality Management to the university which has amounted to a debate over whether business has something to teach the university about customers and satisfaction. The article goes at the matter from a different direction as it investigates what business can learn from the university about quality.
K1 Total Quality Management
K1 Total Quality
K1 Quality Management
K1 Economic Growth
DO 10.1023/A:1006103626780