“Too Good to be True!”. The Effectiveness of CSR History in Countering Negative Publicity
Corporate crises call for effective communication to shelter or restore a company’s reputation. The use of corporate social responsibility (CSR) claims may provide an effective tool to counter the negative impact of a crisis, but knowledge about its effectiveness is scarce and lacking in studies tha...
| Authors: | ; |
|---|---|
| Format: | Electronic Article |
| Language: | English |
| Check availability: | HBZ Gateway |
| Journals Online & Print: | Drawer...
|
| Fernleihe: | Fernleihe für die Fachinformationsdienste |
| Published: |
Springer Science + Business Media B. V
2008
|
| In: |
Journal of business ethics
Year: 2008, Volume: 85, Issue: 2, Pages: 273 |
| Further subjects: | B
negative publicity
B Reputation B Skepticism B crisis communication B CSR history |
| Online Access: |
Volltext (lizenzpflichtig) |
MARC
| LEADER | 00000caa a22000002 4500 | ||
|---|---|---|---|
| 001 | 1785633406 | ||
| 003 | DE-627 | ||
| 005 | 20230331052909.0 | ||
| 007 | cr uuu---uuuuu | ||
| 008 | 220112s2008 xx |||||o 00| ||eng c | ||
| 024 | 7 | |a 10.1007/s10551-008-9731-2 |2 doi | |
| 035 | |a (DE-627)1785633406 | ||
| 035 | |a (DE-599)KXP1785633406 | ||
| 035 | |a (DE-He213)s10551-008-9731-2-e | ||
| 040 | |a DE-627 |b ger |c DE-627 |e rda | ||
| 041 | |a eng | ||
| 084 | |a 1 |2 ssgn | ||
| 100 | 1 | |a Vanhamme, Joëlle |e VerfasserIn |4 aut | |
| 109 | |a Vanhamme, Joëlle |a Vanhamme, J. | ||
| 245 | 1 | 0 | |a “Too Good to be True!”. The Effectiveness of CSR History in Countering Negative Publicity |
| 264 | 1 | |c 2008 | |
| 336 | |a Text |b txt |2 rdacontent | ||
| 337 | |a Computermedien |b c |2 rdamedia | ||
| 338 | |a Online-Ressource |b cr |2 rdacarrier | ||
| 520 | |a Corporate crises call for effective communication to shelter or restore a company’s reputation. The use of corporate social responsibility (CSR) claims may provide an effective tool to counter the negative impact of a crisis, but knowledge about its effectiveness is scarce and lacking in studies that consider CSR communication during crises. To help fill this gap, this study investigates whether the length of company’s involvement in CSR matters when it uses CSR claims in its crisis communication as a means to counter negative publicity. The use of CSR claims in crisis communication is more effective for companies with a long CSR history than for those with a short CSR history, and consumer skepticism about claims lies at the heart of this phenomenon. | ||
| 601 | |a Historie | ||
| 650 | 4 | |a Reputation | |
| 650 | 4 | |a Skepticism | |
| 650 | 4 | |a negative publicity | |
| 650 | 4 | |a CSR history | |
| 650 | 4 | |a crisis communication | |
| 700 | 1 | |a Grobben, Bas |e VerfasserIn |4 aut | |
| 773 | 0 | 8 | |i Enthalten in |t Journal of business ethics |d Dordrecht [u.a.] : Springer Science + Business Media B.V, 1982 |g 85(2008), 2, Seite 273 |h Online-Ressource |w (DE-627)270937129 |w (DE-600)1478688-6 |w (DE-576)121465284 |x 1573-0697 |7 nnns |
| 773 | 1 | 8 | |g volume:85 |g year:2008 |g number:2 |g pages:273 |
| 856 | 4 | 0 | |u https://doi.org/10.1007/s10551-008-9731-2 |x Resolving-System |z lizenzpflichtig |3 Volltext |
| 935 | |a mteo | ||
| 936 | u | w | |d 85 |j 2008 |e 2 |h 273 |
| 951 | |a AR | ||
| ELC | |a 1 | ||
| ITA | |a 1 |t 1 | ||
| LOK | |0 000 xxxxxcx a22 zn 4500 | ||
| LOK | |0 001 4033692282 | ||
| LOK | |0 003 DE-627 | ||
| LOK | |0 004 1785633406 | ||
| LOK | |0 005 20220112043659 | ||
| LOK | |0 008 220112||||||||||||||||ger||||||| | ||
| LOK | |0 035 |a (DE-Tue135)IxTheo#2021-12-30#2BE389069B8991AAFC17ED1C79589015D233A25A | ||
| LOK | |0 040 |a DE-Tue135 |c DE-627 |d DE-Tue135 | ||
| LOK | |0 092 |o n | ||
| LOK | |0 852 |a DE-Tue135 | ||
| LOK | |0 852 1 |9 00 | ||
| LOK | |0 935 |a ixzs |a ixrk |a zota | ||
| ORI | |a SA-MARC-ixtheoa001.raw | ||