RT Article
T1 Forgiveness and Reconciliation in the Workplace: A Multi-Level Perspective and Research Agenda
JF Journal of business ethics
VO 109
IS 3
SP 275
OP 287
A1 Palanski, Michael E.
LA English
PB Springer Science + Business Media B. V
YR 2012
UL https://www.ixtheo.de/Record/1785645544
AB Forgiveness and reconciliation have been shown to be beneficial alternatives to revenge as responses to an interpersonal offense in the workplace. Prior research on these topics, however, is often narrow in scope, focusing on only the victim. Moreover, existing research is often unclear about the relationship between forgiveness and reconciliation. In response, this article proposes a conceptual framework of forgiveness, reconciliation, and their respective antecedents which is both multi-level and interdisciplinary. This framework is used to review the nascent management-related research on forgiveness and reconciliation, and to augment this research from other fields, especially social psychology. Future research directions and managerial implications are proposed based on the multi-level model and research from other fields.
K1 workplace violence
K1 Reconciliation
K1 Organizational citizenship behaviors
K1 Levels of analysis
K1 Forgiveness
K1 Deviant workplace behaviors
K1 Conflict Resolution
K1 Apologies
DO 10.1007/s10551-011-1125-1