Coping Intelligence: Coping Strategies and Organizational Commitment Among Boundary Spanning Employees
In this study, we develop a new theoretical framework of Coping Intelligence (CI) which examines relationships between coping strategies and organizational commitment among boundary spanning employees. We collected data from 452 boundary spanning salespeople using multiple sources. Results demonstra...
| Autores principales: | ; |
|---|---|
| Tipo de documento: | Electrónico Artículo |
| Lenguaje: | Inglés |
| Verificar disponibilidad: | HBZ Gateway |
| Journals Online & Print: | Gargar...
|
| Fernleihe: | Fernleihe für die Fachinformationsdienste |
| Publicado: |
Springer Science + Business Media B. V
2015
|
| En: |
Journal of business ethics
Año: 2015, Volumen: 130, Número: 3, Páginas: 525-542 |
| Otras palabras clave: | B
coping strategies
B Continuance B boundary spanning B Gender B Problem-focused B Action-focused B Ethics B Organizational Commitment B Coping intelligence B Affective B Emotion-focused B Normative B Sales commission B Estrés |
| Acceso en línea: |
Volltext (JSTOR) Volltext (lizenzpflichtig) |
| Sumario: | In this study, we develop a new theoretical framework of Coping Intelligence (CI) which examines relationships between coping strategies and organizational commitment among boundary spanning employees. We collected data from 452 boundary spanning salespeople using multiple sources. Results demonstrate that a formative model of Coping Intelligence (CI) is superior to a reflective model and that problem-focused coping contributes to CI which, in turn, is related to affective and normative commitment. Further, our more parsimonious formative model illustrates that positive problem-focused coping and negative emotion-focused coping contribute to both affective and normative commitment. After controlling for gender and salespeople’s commission (from company’s personnel record) in separate analyses, results remain significant. We provide additional insights: Females are likely to use emotion-focused coping than males, but gender is not related to organizational commitment. Salespeople’s commission is positively related to both affective and normative commitment but unrelated to coping strategies. We shed new lights on boundary spanning employees’ Coping Intelligence and organizational commitment and offer theoretical, empirical, and practical implications to coping strategies and business ethics. |
|---|---|
| ISSN: | 1573-0697 |
| Obras secundarias: | Enthalten in: Journal of business ethics
|
| Persistent identifiers: | DOI: 10.1007/s10551-014-2234-4 |