Methods of Mitigating the Paradox of Compassion in the Organizational Behavior of Government Employees: A Case of Animal Protection Agencies in Taiwan
According to psychologists, for workers whose job is to help others, their quality of service is improved if they have compassion. However, compassion potentially produces the side effect of compassion fatigue, which decreases service quality. According to sociologists, professionals who must intera...
| Главные авторы: | ; |
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| Формат: | Электронный ресурс Статья |
| Язык: | Английский |
| Проверить наличие: | HBZ Gateway |
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| Fernleihe: | Fernleihe für die Fachinformationsdienste |
| Опубликовано: |
David Publishing Company
2020
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| В: |
Cultural and religious studies
Год: 2020, Том: 8, Выпуск: 5, Страницы: 255-273 |
| Другие ключевые слова: | B
Compassion fatigue
B Structural Equation Modeling B Compassion B Gate-Keeper |
| Online-ссылка: |
Volltext (lizenzpflichtig) Volltext (lizenzpflichtig) |
| Итог: | According to psychologists, for workers whose job is to help others, their quality of service is improved if they have compassion. However, compassion potentially produces the side effect of compassion fatigue, which decreases service quality. According to sociologists, professionals who must interact with animals, such as veterinarians or butchers adopt the role of a "gate-keeper". Specifically, these professionals are troubled by the conflict between compassion and the faithful execution of the law. This conflict induces, in them, harmful behavior toward the animals. To verify these arguments, we empirically investigated government employees in a Taiwanese animal protection agency. Results from structural equation modeling indicate that although compassion toward animals can increase discretionary effort and mitigate ethics exhaustion, compassion fatigue weakened the factors mitigating ethics exhaustion, which increased harm toward the animals. Therefore, to relieve compassion fatigue, the workload of government employees must be reduced. |
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| ISSN: | 2328-2177 |
| Второстепенные работы: | Enthalten in: Cultural and religious studies
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| Persistent identifiers: | DOI: 10.17265/2328-2177/2020.05.001 |