“Too Good to be True!”. The Effectiveness of CSR History in Countering Negative Publicity
Corporate crises call for effective communication to shelter or restore a company’s reputation. The use of corporate social responsibility (CSR) claims may provide an effective tool to counter the negative impact of a crisis, but knowledge about its effectiveness is scarce and lacking in studies tha...
Κύριοι συγγραφείς: | ; |
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Τύπος μέσου: | Ηλεκτρονική πηγή Άρθρο |
Γλώσσα: | Αγγλικά |
Έλεγχος διαθεσιμότητας: | HBZ Gateway |
Journals Online & Print: | |
Fernleihe: | Fernleihe für die Fachinformationsdienste |
Έκδοση: |
Springer Science + Business Media B. V
2008
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Στο/Στη: |
Journal of business ethics
Έτος: 2008, Τόμος: 85, Τεύχος: 2, Σελίδες: 273 |
Άλλες λέξεις-κλειδιά: | B
negative publicity
B Reputation B Skepticism B crisis communication B CSR history |
Διαθέσιμο Online: |
Volltext (lizenzpflichtig) |
Σύνοψη: | Corporate crises call for effective communication to shelter or restore a company’s reputation. The use of corporate social responsibility (CSR) claims may provide an effective tool to counter the negative impact of a crisis, but knowledge about its effectiveness is scarce and lacking in studies that consider CSR communication during crises. To help fill this gap, this study investigates whether the length of company’s involvement in CSR matters when it uses CSR claims in its crisis communication as a means to counter negative publicity. The use of CSR claims in crisis communication is more effective for companies with a long CSR history than for those with a short CSR history, and consumer skepticism about claims lies at the heart of this phenomenon. |
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ISSN: | 1573-0697 |
Περιλαμβάνει: | Enthalten in: Journal of business ethics
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Persistent identifiers: | DOI: 10.1007/s10551-008-9731-2 |