Gaining Competitive Advantages in Higher Education: Analyzing the Gap between Expectations and Perceptions of Service Quality
The research findings have provided several implications for higher educational institutions, managers, and leaders of decision-making processes throughout the world. Service quality, customer satisfaction, and behavioral intentions are global issues that affect all organizations, large or small, pr...
Authors: | ; |
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格式: | 電子 Article |
語言: | English |
Check availability: | HBZ Gateway |
Journals Online & Print: | |
Fernleihe: | Fernleihe für die Fachinformationsdienste |
出版: |
Proquest
2003
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In: |
International journal of value-based management
Year: 2003, 卷: 16, 發布: 3, Pages: 223-242 |
Further subjects: | B
Expectations
B behavioral intentions B Customer satisfaction B perceived service quality B Servqual B Quality B Perceptions B Service |
在線閱讀: |
Volltext (lizenzpflichtig) |
總結: | The research findings have provided several implications for higher educational institutions, managers, and leaders of decision-making processes throughout the world. Service quality, customer satisfaction, and behavioral intentions are global issues that affect all organizations, large or small, profit or non-profit, global or local. We are all influenced or discouraged, satisfied or dissatisfied with positive loyalty behavioral intentions or negative complaining reactions, propelled by the level of service quality received. |
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ISSN: | 1572-8528 |
Contains: | Enthalten in: International journal of value-based management
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Persistent identifiers: | DOI: 10.1023/A:1025882025665 |